Posts in category helpdesk

[resolved] Network problems between Reading and ARCHER

The JANET engineers have identified an network issue and put a fix in place. Please let us know if you see any further network stalling between puma and Archer.

[updated] Network problems between Reading and ARCHER

JANET engineers are now investigating the cause of the slow connection between Reading and Archer.

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Network problems between Reading and ARCHER

We are currently experiencing a very slow network between Reading and ARCHER. This is affecting connections between PUMA and ARCHER, including submissions of UM jobs which may be very slow or fail.

ARCHER and Reading IT are investigating this issue.

It might be that this problem is a more general one between us in the south and ARCHER in the north as a similar intermittent slow network connection to ARCHER has been reported from Exeter, Oxford and London. It’s a bit early to say if this is the case and more information and tests need to be done.

Updates will be posted here and to the PUMA mailing list when we have further news.