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Ticket Resolution Summary Owner Reporter
#3271 fixed puma password reset um_support pringle
Description

Hi,

Please could you possibly reset my Puma password?

Thanks, Kirsty

#3270 fixed Trouble logging into JASMIN after resetting keys ros charlie
Description

Hi all, Sorry to bother you, but ever since we had to reset our JASMIN keys last week, I have been unable to login as easily as I could before. I have carefully, and I think correctly, followed the instructions (at https://help.jasmin.ac.uk/article/4834-updating-your-ssh-key ) i.e. I firstly created my new key pair on our local system (in /home/users/sws06cjw/.ssh on NX node 2), then I pasted the public part of the key into my JASMIN account and waited the required time, and lastly I loaded the new key into the authentication agent on NX. When I then try to login to JASMIN, it works fine. However, if I log out or open a new terminal or turn off my computer, I cannot log back into JASMIN automatically. I just get a "Permission denied". The only way it works is if I repeat step 3 in the above instructions each time i.e. eval $(ssh-agent -s) ssh-add ~/.ssh/id_rsa_jasmin then enter my password, then login to JASMIN. I never had to do this before, not each and every time. It really is very frustrating i.e. the necessity to do this each and every time I open a new terminal (particularly as the connection has been breaking a lot recently, meaning I am constantly having to login from multiple terminals). I have already emailed the JASMIN support desk, but they say they can't help because this shouldn't be happening - they say that the problem must be our end, perhaps with my shell login script or config file. But I haven't changed anything here, nor have I changed the actual names of the keys. So if there was anything in either of these scripts that point to the public and private keys, this should be the same. Has anybody else experienced this, and if so how have you resolved it? Many thanks, Charlie

#3269 fixed Address not mapped to object ERROR - is it the STASH? um_support mvguarino
Description

Hello,

My suite u-bt694 running on MONSOON is giving me an error (below) I never encountered before.

The suite is a copy of the CMIP6 Hist member 1 (HadGEM3-GC3.1) u-bg466 withe the following two differences: -the source code for the UM is different. I have tested the changes made to the code by running a 1-month simulation on ARCHER using the same model a few weeks ago -so I exclude this can be the problem (also fcm_make_um runs fine) -the STASH is different: I have added a few more STASH items from section 6

I have been looking for previous tickets having similar (perhaps) problems and I convinced myself that the new STASH items might be the problem (see for example http://cms.ncas.ac.uk/ticket/25300). However I couldn't identify what is wrong with my STASH or if there is indeed a mismatch between time_profiles and variables availability (I have selected variables that are available on all time steps).

As I am stumbling around in the dark with this any guidance on how to proceed from here would be much appreciated.

Thank you,

Vittoria

[973] exceptions: An exception was raised:11 (Segmentation fault)
[973] exceptions: the exception reports the extra information: Address not mapped to object.
[973] exceptions: whilst in a serial region
[973] exceptions: Task had pid=58998 on host nid04001
[973] exceptions: Program is "./atmos.exe"
[1005] exceptions: An exception was raised:11 (Segmentation fault)
[1005] exceptions: the exception reports the extra information: Sent by the kernel.
[1005] exceptions: whilst in a serial region
[1005] exceptions: Task had pid=41550 on host nid04045
[1005] exceptions: Program is "./atmos.exe"
Warning in umPrintMgr: umPrintExceptionHandler : Handler Invoked
[973] exceptions: Data address (si_addr): 0xffffffffffffffff; rip: 0x030b9a13
Warning in umPrintMgr: umPrintExceptionHandler : Handler Invoked
[1005] exceptions: Data address (si_addr): 0x00000000; rip: 0x030b55aa
[973] exceptions: [backtrace]: has  19 elements:
[973] exceptions: [backtrace]: (  1) : Address: [0x030b9a13] 
[973] exceptions: [backtrace]: (  1) : line information unavailable error code: 4 (Program name & path is not absolute)
[973] exceptions: [backtrace]: (  2) : Address: [0x004199ca] 
[973] exceptions: [backtrace]: (  2) : line information unavailable error code: 4 (Program name & path is not absolute)
[973] exceptions: [backtrace]: (  3) : Address: [0x00417a3b] 
[973] exceptions: [backtrace]: (  3) : line information unavailable error code: 4 (Program name & path is not absolute)
[973] exceptions: [backtrace]: (  4) : Address: [0x00418137] 
[973] exceptions: [backtrace]: (  4) : line information unavailable error code: 4 (Program name & path is not absolute)
[973] exceptions: [backtrace]: (  5) : Address: [0x026acc70] 
[973] exceptions: [backtrace]: (  5) : line information unavailable error code: 4 (Program name & path is not absolute)
[973] exceptions: [backtrace]: (  6) : Address: [0x030b9a13] 
[973] exceptions: [backtrace]: (  6) : line information unavailable error code: 4 (Program name & path is not absolute)
[973] exceptions: [backtrace]: (  7) : Address: [0x030b9c80] 
[973] exceptions: [backtrace]: (  7) : line information unavailable error code: 4 (Program name & path is not absolute)
[973] exceptions: [backtrace]: (  8) : Address: [0x03155bf2] 
[973] exceptions: [backtrace]: (  8) : line information unavailable error code: 4 (Program name & path is not absolute)
[973] exceptions: [backtrace]: (  9) : Address: [0x026f8172] 
[973] exceptions: [backtrace]: (  9) : line information unavailable error code: 4 (Program name & path is not absolute)
[973] exceptions: [backtrace]: ( 10) : Address: [0x0197a299] 
[973] exceptions: [backtrace]: ( 10) : line information unavailable error code: 4 (Program name & path is not absolute)
[973] exceptions: [backtrace]: ( 11) : Address: [0x019640e7] 
[973] exceptions: [backtrace]: ( 11) : line information unavailable error code: 4 (Program name & path is not absolute)
[973] exceptions: [backtrace]: ( 12) : Address: [0x01587463] 
[973] exceptions: [backtrace]: ( 12) : line information unavailable error code: 4 (Program name & path is not absolute)
[973] exceptions: [backtrace]: ( 13) : Address: [0x00b6ccf6] 
[973] exceptions: [backtrace]: ( 13) : line information unavailable error code: 4 (Program name & path is not absolute)
[973] exceptions: [backtrace]: ( 14) : Address: [0x004515b7] 
[973] exceptions: [backtrace]: ( 14) : line information unavailable error code: 4 (Program name & path is not absolute)
[973] exceptions: [backtrace]: ( 15) : Address: [0x00411388] 
[973] exceptions: [backtrace]: ( 15) : line information unavailable error code: 4 (Program name & path is not absolute)
[973] exceptions: [backtrace]: ( 16) : Address: [0x004084c8] 
[973] exceptions: [backtrace]: ( 16) : line information unavailable error code: 4 (Program name & path is not absolute)
[973] exceptions: [backtrace]: ( 17) : Address: [0x004084c8] 
[973] exceptions: [backtrace]: ( 17) : line information unavailable error code: 4 (Program name & path is not absolute)
[973] exceptions: [backtrace]: ( 18) : Address: [0x030bdce1] 
[973] exceptions: [backtrace]: ( 18) : line information unavailable error code: 4 (Program name & path is not absolute)
[973] exceptions: [backtrace]: ( 19) : Address: [0x00408229] 
[973] exceptions: [backtrace]: ( 19) : line information unavailable error code: 4 (Program name & path is not absolute)
[973] exceptions: 
[973] exceptions: To find the source line for an entry in the backtrace;
[973] exceptions: run addr2line --exe=</path/too/executable> <address>
[973] exceptions: where address is given as [0x<address>] above
[973] exceptions: 
[1005] exceptions: [backtrace]: has  23 elements:
[1005] exceptions: [backtrace]: (  1) : Address: [0x030b55aa] 
[1005] exceptions: [backtrace]: (  1) : line information unavailable error code: 4 (Program name & path is not absolute)
[1005] exceptions: [backtrace]: (  2) : Address: [0x004199ca] 
[1005] exceptions: [backtrace]: (  2) : line information unavailable error code: 4 (Program name & path is not absolute)
[1005] exceptions: [backtrace]: (  3) : Address: [0x00417a3b] 
[1005] exceptions: [backtrace]: (  3) : line information unavailable error code: 4 (Program name & path is not absolute)
[1005] exceptions: [backtrace]: (  4) : Address: [0x00418137] 
[1005] exceptions: [backtrace]: (  4) : line information unavailable error code: 4 (Program name & path is not absolute)
[1005] exceptions: [backtrace]: (  5) : Address: [0x026acc70] 
[1005] exceptions: [backtrace]: (  5) : line information unavailable error code: 4 (Program name & path is not absolute)
[1005] exceptions: [backtrace]: (  6) : Address: [0x030b55aa] 
[1005] exceptions: [backtrace]: (  6) : line information unavailable error code: 4 (Program name & path is not absolute)
[1005] exceptions: [backtrace]: (  7) : Address: [0x030b9890] 
[1005] exceptions: [backtrace]: (  7) : line information unavailable error code: 4 (Program name & path is not absolute)
[1005] exceptions: [backtrace]: (  8) : Address: [0x0315595e] 
[1005] exceptions: [backtrace]: (  8) : line information unavailable error code: 4 (Program name & path is not absolute)
[1005] exceptions: [backtrace]: (  9) : Address: [0x02cde439] 
[1005] exceptions: [backtrace]: (  9) : line information unavailable error code: 4 (Program name & path is not absolute)
[1005] exceptions: [backtrace]: ( 10) : Address: [0x02cf7795] 
[1005] exceptions: [backtrace]: ( 10) : line information unavailable error code: 4 (Program name & path is not absolute)
[1005] exceptions: [backtrace]: ( 11) : Address: [0x02c46c92] 
[1005] exceptions: [backtrace]: ( 11) : line information unavailable error code: 4 (Program name & path is not absolute)
[1005] exceptions: [backtrace]: ( 12) : Address: [0x02c5bf5d] 
[1005] exceptions: [backtrace]: ( 12) : line information unavailable error code: 4 (Program name & path is not absolute)
[1005] exceptions: [backtrace]: ( 13) : Address: [0x02c5c584] 
[1005] exceptions: [backtrace]: ( 13) : line information unavailable error code: 4 (Program name & path is not absolute)
[1005] exceptions: [backtrace]: ( 14) : Address: [0x02c5e545] 
[1005] exceptions: [backtrace]: ( 14) : line information unavailable error code: 4 (Program name & path is not absolute)
[1005] exceptions: [backtrace]: ( 15) : Address: [0x02c47597] 
[1005] exceptions: [backtrace]: ( 15) : line information unavailable error code: 4 (Program name & path is not absolute)
[1005] exceptions: [backtrace]: ( 16) : Address: [0x02c111b1] 
[1005] exceptions: [backtrace]: ( 16) : line information unavailable error code: 4 (Program name & path is not absolute)
[1005] exceptions: [backtrace]: ( 17) : Address: [0x02c115a8] 
[1005] exceptions: [backtrace]: ( 17) : line information unavailable error code: 4 (Program name & path is not absolute)
[1005] exceptions: [backtrace]: ( 18) : Address: [0x02bd891b] 
[1005] exceptions: [backtrace]: ( 18) : line information unavailable error code: 4 (Program name & path is not absolute)
[1005] exceptions: [backtrace]: ( 19) : Address: [0x023dc1e3] 
[1005] exceptions: [backtrace]: ( 19) : line information unavailable error code: 4 (Program name & path is not absolute)
[1005] exceptions: [backtrace]: ( 20) : Address: [0x00600711] 
[1005] exceptions: [backtrace]: ( 20) : line information unavailable error code: 4 (Program name & path is not absolute)
[1005] exceptions: [backtrace]: ( 21) : Address: [0x005edf84] 
[1005] exceptions: [backtrace]: ( 21) : line information unavailable error code: 4 (Program name & path is not absolute)
[1005] exceptions: [backtrace]: ( 22) : Address: [0x005eda47] 
[1005] exceptions: [backtrace]: ( 22) : line information unavailable error code: 4 (Program name & path is not absolute)
[1005] exceptions: [backtrace]: ( 23) : Address: [0x7fffff5c3e60] 
[1005] exceptions: [backtrace]: ( 23) : line information unavailable error code: 4 (Program name & path is not absolute)
[1005] exceptions: 
[1005] exceptions: To find the source line for an entry in the backtrace;
[1005] exceptions: run addr2line --exe=</path/too/executable> <address>
[1005] exceptions: where address is given as [0x<address>] above
[1005] exceptions: 
[NID 04001] 2020-05-18 14:00:30 Apid 105947214: initiated application termination
[FAIL] run_model # return-code=137
2020-05-18T14:00:35Z CRITICAL - failed/EXIT
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