Opened 8 years ago

Closed 8 years ago

#1082 closed help (fixed)

Problems with UMUI

Reported by: luke Owned by: um_support
Component: UMUI Keywords:
Cc: Platform: PUMA
UM Version: <select version>



When I loaded up the UMUI about 9am this morning it seemed to be working as usual. However, I found a few minutes ago (~9:25) that I was unable to open any experiments or use the menu. After killing it with Ctrl-c, and then reopening it all my experiments have vanished, and the menu still doesn't work.

Do you know when it might be working again?

Many thanks,


Change History (5)

comment:1 Changed 8 years ago by willie

Hi Luke,

We're having some electrical and systems work done at Reading. We expect everything to be back by lunch time.



comment:2 Changed 8 years ago by luke

Hi Willie,

Thanks. It seems to be working again now, although if the work is still ongoing should it come down again later?



comment:3 Changed 8 years ago by willie

Hi Luke,

I had similar problems to you, working from home. It might be flaky at the moment, but after lunch should see its usual reliability.



comment:4 Changed 8 years ago by andy

Hi Luke,

the electrical work won't have affected PUMA as it is in a different part of the building and on a different network. Please let us know if the problem comes back again.



comment:5 Changed 8 years ago by grenville

  • Resolution set to fixed
  • Status changed from new to closed
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