Opened 7 years ago

Closed 7 years ago

#1187 closed help (fixed)

Logging in to PUMA

Reported by: ggxns Owned by: ros
Component: PUMA Keywords:
Cc: Platform: PUMA
UM Version:


I can not log into PUMA. I think this may have been associated with me typing the wrong password in numerous times… I get the message server unexpectedly closed the connection when I try and log in



Change History (5)

comment:1 Changed 7 years ago by ros

  • Owner changed from um_support to ros
  • Status changed from new to accepted

Hi Nav,

I just wanted to check that this problem has been sorted out before we go on Christmas break. I see that you have modified some files today, so assume that all is now well?


comment:2 Changed 7 years ago by ggxns

Hi Ros,

I've been using another users machine to log on to PUMA, my machine is still blocking PUMA. It would be great if this could get resolved before Christmas as I do need to log in.
I have my IP address if that is useful:



comment:3 Changed 7 years ago by ros

Hi Nav,

Can you try logging in from your machine now? I have now unblocked this address. Sorry it took so long to resolve this for you.


comment:4 Changed 7 years ago by ggxns

Yes! Thank you very much. Have a good Christmas and New Year.



comment:5 Changed 7 years ago by ros

  • Component changed from UM Model to PUMA
  • Platform set to PUMA
  • Resolution set to fixed
  • Status changed from accepted to closed
  • UM Version <select version> deleted
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