Opened 5 years ago

Closed 5 years ago

#1396 closed error (fixed)

Error message "ssh_exchange_identification: read: Connection reset by peer" when ssh into PUMA

Reported by: scottyiu Owned by: um_support
Component: PUMA Keywords:
Cc: Platform:
UM Version: <select version>

Description

When I type ssh scottyiu@…, it says "ssh_exchange_identification: read: Connection reset by peer". I am not sure how to fix this.

Thank you.

Change History (6)

comment:1 follow-up: Changed 5 years ago by andy

Hi Scotty,

The last login I can see for you is for today at 14:39:21 from atm-carbon.ch.cam.ac.uk. Can you try logging into puma again and let me know the time you are doing this? I should then be able to see the login attempt in the logs.

Regards
Andy

comment:2 Changed 5 years ago by scottyiu

Last edited 5 years ago by scottyiu (previous) (diff)

comment:3 in reply to: ↑ 1 Changed 5 years ago by scottyiu

Dear Andy

Thank you for your reply. I have indeed logged in to PUMA via atm-carbon.ch.cam.ac.uk. This is my desktop which can log into PUMA successfully. I am struggling to login from my laptop (scottyiu@scottyiu-QAL51) into PUMA.

I have tried deleting the known host file but it does not seem to have an effect. My laptop is connected via the University wired internet.

comment:4 follow-up: Changed 5 years ago by andy

Dear Scott,

Could you try logging into PUMA from your laptop and let me know the time that you try logging in.

Regards
Andy

comment:5 in reply to: ↑ 4 Changed 5 years ago by scottyiu

Replying to andy:

Dear Scott,

Could you try logging into PUMA from your laptop and let me know the time that you try logging in.

Regards
Andy

Dear Andy I have tried logging into PUMA at 13:32 on my laptop.

comment:6 Changed 5 years ago by andy

  • Resolution set to fixed
  • Status changed from new to closed

Hi Scott,

I have added your IP address to the allowed servers. Please try again and get back to me if it still won't connect.

Regards
Andy

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