Opened 5 years ago

Closed 5 years ago

#1398 closed help (fixed)

PUMA access from UMUI job

Reported by: apm Owned by: ros
Component: UM Model Keywords: PUMA account
Cc: Platform: MONSooN
UM Version: <select version>

Description

When I submit a UM job to compile and run on Monsoon, I get a prompt for my Monsoon passcode as usual, and then it asks me for my PUMA password. For some reason, however, today it asks for the password for a user ecouce, rather than for the password for my own PUMA account (apm), so my password is of course rejected. I have no idea who this other user is, nor why his/her id has crept into my job!

Thanks,

Alex

Change History (5)

comment:1 Changed 5 years ago by ros

Hi Alex,

Can you let us know the job id please?

Cheers,
Ros.

comment:2 Changed 5 years ago by apm

Hi Ros,

Thanks for the quick reply!

The job is xjcmi.

Alex

comment:3 Changed 5 years ago by ros

  • Owner changed from um_support to ros
  • Status changed from new to accepted

Hi Alex,

The job looks absolutely fine. Can you try logging out of PUMA and back in again and retrying?

Regards,
Ros.

comment:4 Changed 5 years ago by apm

Hi Ros,

I have to apologise - the misbehaving job is xjcmm, not xjcmi - I am currently working with both, and the other was on my mind when I replied.

The good news is that I logged out of PUMA this morning and then logged back in and restarted the UMUI, and the job now submits fine. I have no idea what got into the system yesterday!

Thanks,

Alex

comment:5 Changed 5 years ago by ros

  • Resolution set to fixed
  • Status changed from accepted to closed

Hi Alex,

Thanks for letting us know you have things working again. Hopefully you won't encounter that gremlin again!

Regards,
Ros.

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