Opened 5 years ago

Closed 5 years ago

#1406 closed help (fixed)

Access to puma

Reported by: jonny Owned by: um_support
Component: PUMA Keywords:
Cc: Platform: PUMA
UM Version: <select version>

Description

Hi,
I can't log into puma from my home pc. I get the following:

[jonny-daily.jonny-TOSH] ➤ ssh -Y jonny@…
ssh_exchange_identification: read: Connection reset by peer

Is it possible that my account has been blocked?

Thanks,
Jonny

Change History (3)

comment:1 Changed 5 years ago by andy

Hi Jonny,

Yes, you must have got the password wrong ten times and so your laptop IP number has been blocked. Can you try logging in again and let me know the time when you do this? I should then be able to see which IP number you are coming in from in the logs.

Cheers
Andy

comment:2 Changed 5 years ago by jonny

Hi Andy,
tried again at 10:14.22

Cheers,
Jonny

comment:3 Changed 5 years ago by andy

  • Resolution set to fixed
  • Status changed from new to closed

Hi Jonny,

You should be able to login now.

Cheers
Andy

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