Opened 6 years ago

Closed 6 years ago

#1409 closed help (fixed)

Puma umui no longer able to submit jobs to monsoon

Reported by: ledm Owned by: ros
Component: MONSooN Keywords:
Cc: Platform:
UM Version:


There was a catastrophic failure of the monsoon lander last week. It is now back up, but we're still unable to submit jobs to monsoon via the puma umui.

I think that the problem is that there is no direct access to the HPC from the lander anymore.

The error message I'm getting is:
"The Authenticity of the host (ibm02) can't be established"

followed by

ERROR: can't read "pwstatus(ibm02,ldmora)": no such element in array while attempting to access account ldmora on host ibm02. Note that repeated failures may result in expiry of password due to security procedures on some machines. Check user id, hostname and password for your account on the host machine.

Change History (4)

comment:1 Changed 6 years ago by ros

Hi Lee,

The lander is indeed back up but things are not all back to normal. As you say there is currently still no direct access to the HPC from lander (it is being worked on) so it is currently impossible to submit UMUI jobs from PUMA. Updates on the situation are being posted to the collaboration newsgroups.


comment:2 Changed 6 years ago by ledm

Hi Ros,

Thanks for the prompt reply. Where are the collaboration newsgroups?

I haven't received any updates from ncas-puma-umui@… and is down for me today.



comment:3 Changed 6 years ago by ros

  • Owner changed from um_support to ros
  • Status changed from new to accepted
  • UM Version <select version> deleted

Hi Lee,

The newsgroups are on the collaboration Twiki (If haven't yet got an account you should register for one, there's a link on the login page which should pop up from the link below.)

All information on the status of MONSooN is posted by the Met Office on the Twiki/newsgroups/monsoon email list as appropriate.


comment:4 Changed 6 years ago by ros

  • Resolution set to fixed
  • Status changed from accepted to closed
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