Opened 6 years ago

Closed 6 years ago

#1440 closed help (answered)

umui submit/extract not working

Reported by: cryder Owned by: um_support
Component: UMUI Keywords: submit extract
Cc: Platform: PUMA
UM Version: 7.8


I'm getting strange problems trying to submit my job xjxof. When I submit it, I get asked for my ssh passphrase which seems to get accepted, and then the submission window just hangs. Sometimes it provides some text which seems ok before going blank, sometimes it goes blank straight away. No files are created in the um_extracts directory so I can't see what's going wrong by checking the ext.out file. In the end I have to log out of puma to get it to close, and force close the job when I login again.


Change History (3)

comment:1 Changed 6 years ago by grenville


Please confirm that you can ssh to ARCHER from the PUMA command line without having to enter a passphrase.


comment:2 Changed 6 years ago by cryder

Hi Grenville,

Thanks - the ssh key was the problem - I had to type $eval ssh-agent -s before the $ssh-add and now it's working.


comment:3 Changed 6 years ago by grenville

  • Resolution set to answered
  • Status changed from new to closed
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