Opened 4 years ago

Closed 4 years ago

#1455 closed help (fixed)

Puma: "Connection reset by peer"

Reported by: avanni Owned by: um_support
Component: PUMA Keywords:
Cc: Platform:
UM Version:

Description

I am getting the following error when trying to log into puma.

Any ideas why?

Thanks

Change History (7)

comment:1 Changed 4 years ago by grenville

Hi

Did you forget to include the error?

Grenville

comment:2 Changed 4 years ago by andy

Hi Annelize,

Could you supply some more details on this? Where were you logging in from and at what time? A connection reset by peer sounds like an ssh timeout. This can be due to something like using a laptop and then the laptop hibernating. The laptop no longer sends ssh keep alives as it is in hibernation mode and so Puma closes the login session.

Regards
Andy

comment:3 Changed 4 years ago by avanni

Hello,

This has been happening only when I log in from my own laptop and it happens at all times.

"ssh_exchange_identification: read: Connection reset by peer"

Thanks,
Annelize

comment:4 Changed 4 years ago by andy

Hi Annelize,

Please try this again and let us know the time that you are trying to log in. I will then be able to see which IP address is blocked from accessing Puma.

Cheers
Andy

comment:5 Changed 4 years ago by avanni

I tried to log in at 15:18 and it failed.

Thanks,

Annelize

comment:6 Changed 4 years ago by andy

Hi Annelize,

Try again now. I think I've found the host that was blocked in the logs.

Regards
Andy

comment:7 Changed 4 years ago by ros

  • Resolution set to fixed
  • Status changed from new to closed
  • UM Version <select version> deleted
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