Opened 5 years ago
Closed 5 years ago
#1455 closed help (fixed)
Puma: "Connection reset by peer"
Reported by: | avanni | Owned by: | um_support |
---|---|---|---|
Component: | PUMA | Keywords: | |
Cc: | Platform: | ||
UM Version: |
Description
I am getting the following error when trying to log into puma.
Any ideas why?
Thanks
Change History (7)
comment:1 Changed 5 years ago by grenville
comment:2 Changed 5 years ago by andy
Hi Annelize,
Could you supply some more details on this? Where were you logging in from and at what time? A connection reset by peer sounds like an ssh timeout. This can be due to something like using a laptop and then the laptop hibernating. The laptop no longer sends ssh keep alives as it is in hibernation mode and so Puma closes the login session.
Regards
Andy
comment:3 Changed 5 years ago by avanni
Hello,
This has been happening only when I log in from my own laptop and it happens at all times.
"ssh_exchange_identification: read: Connection reset by peer"
Thanks,
Annelize
comment:4 Changed 5 years ago by andy
Hi Annelize,
Please try this again and let us know the time that you are trying to log in. I will then be able to see which IP address is blocked from accessing Puma.
Cheers
Andy
comment:5 Changed 5 years ago by avanni
I tried to log in at 15:18 and it failed.
Thanks,
Annelize
comment:6 Changed 5 years ago by andy
Hi Annelize,
Try again now. I think I've found the host that was blocked in the logs.
Regards
Andy
comment:7 Changed 5 years ago by ros
- Resolution set to fixed
- Status changed from new to closed
- UM Version <select version> deleted
Hi
Did you forget to include the error?
Grenville