Opened 4 years ago

Closed 4 years ago

#1681 closed help (fixed)

failing to sumbit job due to account

Reported by: s1374103 Owned by: um_support
Component: Other Keywords: network issue
Cc: Platform: ARCHER
UM Version: 7.3

Description

Dear CMS,

Over the past week when I attempt at submitting a job the submissions has been taking longer and longer. sometime it successfully submits and sometimes it fails (even for identical jobs). Today, numerous jobs of failed and a new error message has appeared.

"error: timed out, login.arhcer.ac.uk not responding while attempting to access account jimbo…. Note repeated failures may result in expiry of password due to security"

Is there something I am doing wrong?

Regards,

Jamie

Change History (3)

comment:1 Changed 4 years ago by annette

Jamie,

There is an issue connecting from puma to Archer at the moment, which means submissions are very slow or are failing. You should have had an email from Andy earlier in the week:

The network between Reading and Archer is very slow at the moment with a lot of dropped packets at the university firewall.

Reading University IT are looking into this and I’ll send another email when I have an update or the situation is resolved.

I'm afraid that's all we know at the moment. Both Reading IT and Archer are aware of the situation.

Regards,
Annette

comment:2 Changed 4 years ago by ros

  • Component changed from UMUI to Other
  • Keywords network issue added
  • Platform set to ARCHER
  • Status changed from new to pending

Hi Jamie,

The JANET engineers have identified a network issue and put a fix in place. Please let us know if you see any further network stalling between PUMA and ARCHER.

Regards,
Ros.

comment:3 Changed 4 years ago by ros

  • Resolution set to fixed
  • Status changed from pending to closed
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