Opened 5 years ago

Closed 5 years ago

#1804 closed error (answered)

Archer login slow from PUMA

Reported by: pmcjs Owned by: um_support
Component: PUMA Keywords: timeout, login, ssh, umui
Cc: Platform: ARCHER
UM Version: 6.6.3


Hi all,

I have a similar issue to #1666. As it happens I work in the same office.

I have had very slow login times (~5 min) from PUMA to Archer as of this morning at around 11am - prior to this it was fine. It is so slow that it times out when submitting a UM job so I can't submit runs. When logging in directly to Archer from my computer, it is normal, so the problem seems to be somewhere between PUMA and Archer. I don't know if this is temporary and will go away, or whether anybody else is currently experiencing this.


Change History (4)

comment:1 Changed 5 years ago by ros

Hi Chris,

ARCHER are currently having some problems with the login nodes. You should have received an email from them (see below). Please make sure you are subscribed to ARCHER user emails by logging into SAFE.


Email from ARCHER:

Wed 3rd February

We are currently experiencing an issue with some of our login nodes.
If you lose connection you should be able to login again right away.
Our team are working to resolve this as quickly as possible.
We apologise for any inconvenience caused.

comment:2 Changed 5 years ago by pmcjs

Hi Ros,

Thanks for the update. Have switched on system status notifications in SAFE. Hopefully just a temporary issue.


comment:3 Changed 5 years ago by annette

Just to add that ARCHER have a system status page where they usually post on-going issues and availability.


comment:4 Changed 5 years ago by grenville

  • Resolution set to answered
  • Status changed from new to closed
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