Opened 4 years ago

Closed 4 years ago

#2067 closed help (answered)

XCM machine down?

Reported by: nfreychet Owned by: ros
Component: MONSooN Keywords:
Cc: Platform: MONSooN
UM Version:



Since yesterday I cannot connect to the XCM machine on MONSooN. Yesterday I had a message that it was down so I didn't worry. But now I just have a connection timed out when trying to connect.

ssh: connect to host xcm port 22: Connection timed out

Is it still unavailable or is it just a problem with my login?

Change History (7)

comment:1 Changed 4 years ago by ros

  • Owner changed from um_support to ros
  • Platform set to MONSooN
  • Status changed from new to accepted
  • UM Version <select version> deleted

Hi Nicolas,

XCM is back up and you should be able to connect to it. I can login in ok. What machine are you trying to connect from?


comment:2 Changed 4 years ago by nfreychet

Hi Ros,

I'm trying to connect from MONSooN.
Actually now I don't have the time out error but it's asking me a password and I still got the message that it's down for maintenance.


comment:3 Changed 4 years ago by ros

Hi Nicolas,

Ok, so you're on lander ok and then trying to run ssh xcml00? I need to know which part of the MONSooN system you are trying to connect from (lander, postproc, etc) and what command you are running?


comment:4 Changed 4 years ago by nfreychet

Ha yes sorry.

So I'm on lander (nifre@exvmslander) and I got the error message when I do either ssh xcm or ssh xcml00


comment:5 Changed 4 years ago by ros

Hi Nicolas,

Just found this on the collaboration newsgroups….. There was a network switch failure yesterday and they are still working on parts of the system. I'd advise trying again after 11am.

Date: Wed, 25 Jan 2017 08:53:30 +0000

The firmware patch on the XCM was successfully completed last night and the
underlying cause of the network switch failure has now been identified.

We expect to get the network back by approx 1000Z. We still have some work
on the HPC to complete after that, so the full XCM/Monsoon service will be
available by 1100Z today.

Ongoing apologies…

comment:6 Changed 4 years ago by nfreychet

Oh OK, thanks!
Then I'll try a bit later today and see if it's back to normal.


comment:7 Changed 4 years ago by ros

  • Resolution set to answered
  • Status changed from accepted to closed
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