Opened 22 months ago

Closed 22 months ago

#2391 closed help (fixed)

Can't log in to MOSRS

Reported by: a.elvidge Owned by: ros
Component: MOSRS Keywords: mosrs, monsoon
Cc: Platform: Monsoon2
UM Version:

Description

Hi,

I’m having problems logging into MOSRS. My repository password is not being recognised.

I have tried requesting a password reset here: ​https://code.metoffice.gov.uk/cc/sservice/pwdresetselfrq but have not received any email. Until last week I was a 50% time Met Office employee (+50% UEA) - I'm now fully UEA. I'm wondering whether leaving the MO has resulted in my repository account being deleted. Note that I had been able to log into MOSRS and ROSE fine a couple of weeks ago, and I had already changed the email associated with my repository account to my UEA one.

Otherwise, the password has a # in it, and I notice from this ticket that this can cause problems with caching: http://cms.ncas.ac.uk/ticket/1968 … but as I say, the password was caching fine a couple of weeks ago.

Any help much appreciated.

Cheers, Andy

Change History (4)

comment:1 Changed 22 months ago by ros

  • Owner changed from um_support to ros
  • Status changed from new to accepted
  • UM Version <select version> deleted

Hi Andy,

I've raised a ticket on MOSRS on your behalf - you're cc'd on the ticket so should receive updates.

Cheers,
Ros.

comment:2 Changed 22 months ago by a.elvidge

OK, thanks Ros

comment:3 Changed 22 months ago by a.elvidge

This is now working again. Thanks Ros.

comment:4 Changed 22 months ago by ros

  • Resolution set to fixed
  • Status changed from accepted to closed

Great. Thanks for letting me know.

Cheers,
Ros.

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