Opened 20 months ago
Closed 20 months ago
#2391 closed help (fixed)
Can't log in to MOSRS
| Reported by: | a.elvidge | Owned by: | ros |
|---|---|---|---|
| Component: | MOSRS | Keywords: | mosrs, monsoon |
| Cc: | Platform: | Monsoon2 | |
| UM Version: |
Description
Hi,
I’m having problems logging into MOSRS. My repository password is not being recognised.
I have tried requesting a password reset here: https://code.metoffice.gov.uk/cc/sservice/pwdresetselfrq but have not received any email. Until last week I was a 50% time Met Office employee (+50% UEA) - I'm now fully UEA. I'm wondering whether leaving the MO has resulted in my repository account being deleted. Note that I had been able to log into MOSRS and ROSE fine a couple of weeks ago, and I had already changed the email associated with my repository account to my UEA one.
Otherwise, the password has a # in it, and I notice from this ticket that this can cause problems with caching: http://cms.ncas.ac.uk/ticket/1968 … but as I say, the password was caching fine a couple of weeks ago.
Any help much appreciated.
Cheers, Andy
Change History (4)
comment:1 Changed 20 months ago by ros
- Owner changed from um_support to ros
- Status changed from new to accepted
- UM Version <select version> deleted
comment:2 Changed 20 months ago by a.elvidge
OK, thanks Ros
comment:3 Changed 20 months ago by a.elvidge
This is now working again. Thanks Ros.
comment:4 Changed 20 months ago by ros
- Resolution set to fixed
- Status changed from accepted to closed
Great. Thanks for letting me know.
Cheers,
Ros.
Hi Andy,
I've raised a ticket on MOSRS on your behalf - you're cc'd on the ticket so should receive updates.
Cheers,
Ros.