Opened 4 months ago

Closed 3 months ago

#2457 closed help (answered)

moo error

Reported by: amenon Owned by: um_support
Priority: normal Component: Monsoon
Keywords: MASS, JASMIN, moo Cc:
Platform: Monsoon2 UM Version:

Description

I am trying to access my data in MASS through Jasmin. I am getting the following error:

[amenon@mass-cli1 ~]$ moo ls moose:/devfc/u-ar437/field.pp/
ls: (failed with code ERROR_AUTHORISATION) permission denied.

uk.gov.meto.moose.business.requesthandler.service.exceptions.AuthorisationException?: org.springframework.remoting.RemoteAccessException?: Could not access HTTP invoker remote service at ​https://exvmobsslcpprd01:443/controllerProxy/service/STORAGE; nested exception is java.io.IOException: Did not receive successful HTTP response: status code = 401, status message = [Unauthorized]

ls: failed (2)

I also tried re-setting my password, that also doesn’t work. I have installed moose long time back and was not using it recently. Could you please help to sort this out? Many thanks

Change History (3)

comment:1 Changed 3 months ago by willie

  • Platform changed from Other to Monsoon2

Hi Arathy,

It works for me. I think this is down to your MASS set up - the Monsoon help desk can help you with this - see ​https://collab.metoffice.gov.uk/twiki/bin/view/Support/ServiceSupport.

Regards
Willie

comment:2 Changed 3 months ago by amenon

Thanks Willie. I have contacted the Monsoon help desk.

Cheers,
Arathy

comment:3 Changed 3 months ago by willie

  • Resolution set to answered
  • Status changed from new to closed
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