#2583 closed help (fixed)

Stuck suites

Reported by: laurahb Owned by: um_support
Component: UM Model Keywords:
Cc: Platform:
UM Version:

Description

Hi,
Last night my puma quota was exceeded so everything stopped running.
I've cleared some space and managed to resubmit 3 suites but I have two that are stuck:
u-ba521 is stuck on "submit-retrying"
u-ba234 thinks it's running but isn't actually running on ARCHER.
I've tried rose suite-shutdown (and also with — —now and — —kill) but they are still stuck.
Is there any way to unstick them?
Thanks,
Laura

Change History (3)

comment:1 Changed 10 months ago by ros

Hi Laura,

See Stopping non-responsive suites for instructions on how to get brutal and kill a stuck suite. You should then be able to run rose suite-run to start the suite from the beginning again or rose suite-run --restart to restart it from where it left off. If you're going the restart option you may find you need to manually trigger the task you want to run.

Cheers,
Ros.

comment:2 Changed 10 months ago by laurahb

Thanks, that's exactly what I needed. Now all un-stuck and running.

comment:3 Changed 10 months ago by laurahb

  • Resolution set to fixed
  • Status changed from new to closed
Note: See TracTickets for help on using tickets.