Opened 4 weeks ago

Closed 9 days ago

#2654 closed help (fixed)

Monsoon account (mon_user_xuewa)

Reported by: xuemeiwang Owned by: ros
Priority: normal Component: Monsoon
Keywords: Accounts Cc:
Platform: Monsoon2 UM Version:

Description

Dear Sir or Madam,

I wonder when my monsoon account will be ready as I am still waiting for the key/fob to be ready. Currently, I have got a PUMA (for NCAS course in University of Reading), a JASMIN account and a MOOSE user name - mon_user_xuewa, but have no idea how to connect to the modelling account.

Also, during the registration, I was asked to obtain a Twiki account. However, the registration was not successful as my institute email - eexw@… was not recognised by the system.

Therefore, I will greatly appreciate if you can help me with these problems. Thank you in advance!

Kind regards,
Xuemei Wang

Change History (2)

comment:1 Changed 3 weeks ago by ros

  • Component changed from UM Model to Monsoon
  • Keywords Accounts added
  • Owner changed from um_support to ros
  • Status changed from new to accepted
  • UM Version 10.3 deleted

Hi Xuemei,

You will need to contact the Met Office regarding your Monsoon account. Please email the Monsoon team on monsoon@….

I am aware there was an issue with the wiki registration process last week. Please try registering again and it should accept your leeds email address now. If not please email the Met Office on the collaboration email address that comes up after the failed registration.

Regards,
Ros.

comment:2 Changed 9 days ago by willie

  • Resolution set to fixed
  • Status changed from accepted to closed
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