Opened 8 months ago

Closed 8 months ago

#2789 closed help (fixed)

not connected...

Reported by: ggxmy Owned by: um_support
Component: Rose/Cylc Keywords:
Cc: Platform: Monsoon2
UM Version: 11.0

Description

Dear CMS,

I tried a couple of times to run my UM suite in these few days but an empty run window pops up with messages "stopped with 'submit-failed'" and "not connected" at the bottom, as shown in the attached image. Any idea what went wrong?

I think the other day I clicked the > button at the top of the rose edit window. Today I did "rose suite-run" on exvmsrose command line. The result was the same. The messages to rose suite-run command appear to be OK —I don't see anything wrong or suspicious there.

Now I have a trouble stopping and resubmitting the suite. The rose window doesn't show the suite is running. However, when I try to run the suite again, I get these messages;

myosh@exvmsrose:u-bg140 $ rose suite-run
[FAIL] Suite "u-bg140" appears to be running:
[FAIL] Contact info from: "/home/d03/myosh/cylc-run/u-bg140/.service/contact"
[FAIL]     CYLC_SUITE_HOST=xcslc1
[FAIL]     CYLC_SUITE_OWNER=myosh
[FAIL]     CYLC_SUITE_PORT=43015
[FAIL]     CYLC_SUITE_PROCESS=125896 /usr/bin/python2 /common/fcm/cylc-7.8.1/bin/cylc-restart u-bg140 --host=localhost
[FAIL] Try "cylc stop 'u-bg140'" first?

But when I try to stop the run, it stays silent for a while and then returns this message;

myosh@exvmsrose:u-bg140 $ cylc stop 'u-bg140'
Connection timeout: https://xcslc1:43015/set_stop_cleanly?kill_active_tasks=False: <urlopen error [Errno 110] Connection timed out>

Control — Stop suite option on the cylc window is shown in gray (inactive) and cannot be chosen. Could you please help me with this.

Thanks,
Masaru

Attachments (1)

not_connected.jpeg (38.6 KB) - added by ggxmy 8 months ago.

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Change History (3)

Changed 8 months ago by ggxmy

comment:1 Changed 8 months ago by ros

Hi Masaru,

Please follow the instructions here to force stop the suite: https://collab.metoffice.gov.uk/twiki/bin/view/Support/TroubleshootingStuckJobsInRose

You should also stop using exvmsrose to submit suites. exvmsrose will be turned off next Tuesday. I would advise moving over well before the switch off date. See instructions on the collab twiki: https://collab.metoffice.gov.uk/twiki/bin/view/Support/RetirementOfRoseCylcVMs

Regards,
Ros.

comment:2 Changed 8 months ago by ggxmy

  • Resolution set to fixed
  • Status changed from new to closed

Hi Ros.,

Thank you for your help. I managed to stop the run and resubmit it. So I'm closing this ticket. (I thought I did it yesterday but it doesn't seem to be closed.)

Masaru

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