Opened 2 years ago
Closed 2 years ago
#2789 closed help (fixed)
not connected...
Reported by: | ggxmy | Owned by: | um_support |
---|---|---|---|
Component: | Rose/Cylc | Keywords: | |
Cc: | Platform: | Monsoon2 | |
UM Version: | 11.0 |
Description
Dear CMS,
I tried a couple of times to run my UM suite in these few days but an empty run window pops up with messages "stopped with 'submit-failed'" and "not connected" at the bottom, as shown in the attached image. Any idea what went wrong?
I think the other day I clicked the > button at the top of the rose edit window. Today I did "rose suite-run" on exvmsrose command line. The result was the same. The messages to rose suite-run command appear to be OK —I don't see anything wrong or suspicious there.
Now I have a trouble stopping and resubmitting the suite. The rose window doesn't show the suite is running. However, when I try to run the suite again, I get these messages;
myosh@exvmsrose:u-bg140 $ rose suite-run [FAIL] Suite "u-bg140" appears to be running: [FAIL] Contact info from: "/home/d03/myosh/cylc-run/u-bg140/.service/contact" [FAIL] CYLC_SUITE_HOST=xcslc1 [FAIL] CYLC_SUITE_OWNER=myosh [FAIL] CYLC_SUITE_PORT=43015 [FAIL] CYLC_SUITE_PROCESS=125896 /usr/bin/python2 /common/fcm/cylc-7.8.1/bin/cylc-restart u-bg140 --host=localhost [FAIL] Try "cylc stop 'u-bg140'" first?
But when I try to stop the run, it stays silent for a while and then returns this message;
myosh@exvmsrose:u-bg140 $ cylc stop 'u-bg140' Connection timeout: https://xcslc1:43015/set_stop_cleanly?kill_active_tasks=False: <urlopen error [Errno 110] Connection timed out>
Control — Stop suite option on the cylc window is shown in gray (inactive) and cannot be chosen. Could you please help me with this.
Thanks,
Masaru
Attachments (1)
Change History (3)
Changed 2 years ago by ggxmy
comment:1 Changed 2 years ago by ros
comment:2 Changed 2 years ago by ggxmy
- Resolution set to fixed
- Status changed from new to closed
Hi Ros.,
Thank you for your help. I managed to stop the run and resubmit it. So I'm closing this ticket. (I thought I did it yesterday but it doesn't seem to be closed.)
Masaru
Hi Masaru,
Please follow the instructions here to force stop the suite: https://collab.metoffice.gov.uk/twiki/bin/view/Support/TroubleshootingStuckJobsInRose
You should also stop using exvmsrose to submit suites. exvmsrose will be turned off next Tuesday. I would advise moving over well before the switch off date. See instructions on the collab twiki: https://collab.metoffice.gov.uk/twiki/bin/view/Support/RetirementOfRoseCylcVMs
Regards,
Ros.