#2863 closed help (fixed)
jules tickets
| Reported by: | pmcguire | Owned by: | um_support |
|---|---|---|---|
| Component: | Website | Keywords: | JULES, ticketing |
| Cc: | Platform: | ||
| UM Version: |
Description
Hi CMS helpdesk
The ticket #2862 seems to have been submitted with the Component being JULES, but it said that the original owner was um_support. I didn't receive an email notification that a JULES ticket had been submitted, even though I think I am supposed to receive such emails.
Can you diagnose the issue?
Patrick
Change History (4)
comment:1 Changed 18 months ago by ros
comment:2 Changed 18 months ago by pmcguire
Dear Ros:
OK, thanks.
I probably should be auto assigned the JULES tickets. But if you want the autoassignment to go to somebody else instead or additionally, I am flexible.
Patrick
comment:3 Changed 18 months ago by ros
- Resolution set to fixed
- Status changed from new to closed
Hi Patrick,
All done. JULES component will now be auto assigned to you.
Cheers,
Ros.
comment:4 Changed 5 weeks ago by pmcguire
- Summary changed from Ticket to jules tickets
Note: See
TracTickets for help on using
tickets.
The system has never been set to assign JULES tickets to you only Land Surface Modelling ones. I will have to delete and recreate that component in order to auto assign to you. Happy to do that - but it will be later this afternoon.
Cheers,
Ros.