Opened 7 months ago

Closed 7 months ago

#2863 closed help (fixed)

Ticket

Reported by: pmcguire Owned by: um_support
Component: Website Keywords: JULES, ticketing
Cc: Platform:
UM Version:

Description

Hi CMS helpdesk

The ticket #2862 seems to have been submitted with the Component being JULES, but it said that the original owner was um_support. I didn't receive an email notification that a JULES ticket had been submitted, even though I think I am supposed to receive such emails.

Can you diagnose the issue?
Patrick

Change History (3)

comment:1 Changed 7 months ago by ros

The system has never been set to assign JULES tickets to you only Land Surface Modelling ones. I will have to delete and recreate that component in order to auto assign to you. Happy to do that - but it will be later this afternoon.

Cheers,
Ros.

comment:2 Changed 7 months ago by pmcguire

Dear Ros:
OK, thanks.
I probably should be auto assigned the JULES tickets. But if you want the autoassignment to go to somebody else instead or additionally, I am flexible.
Patrick

comment:3 Changed 7 months ago by ros

  • Resolution set to fixed
  • Status changed from new to closed

Hi Patrick,

All done. JULES component will now be auto assigned to you.

Cheers,
Ros.

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