#2942 closed help (worksforme)

unable to submit to Monsoon2 via UMUI

Reported by: luke Owned by: ros
Component: UM Model Keywords:
Cc: Platform: Monsoon2
UM Version: 7.3


I'm trying to submit a vn7.3 job (I know, I know…) to the XCS-C. I have followed the instructions on MonsoonSshAgent but I am unable to connect the login attempt times-out. I don't use a Fob but instead use Google Authenticator.

The error message I get is:

ERROR: Timed out, lander.monsoon-metoffice.co.uk not responding 
while attempting to access account hadlk on host  xcslc0. Note 
that repeated failures may result in  expiry of password due to 
security procedures on some  machines. Check user id, hostname and 
password  for your account on the host machine.

Any suggestions as to how to proceed would be greatly appreciated.

RUNID is xokzd

Many thanks,

Change History (3)

comment:1 Changed 17 months ago by ros

  • Owner changed from um_support to ros
  • Status changed from new to accepted

Hi Luke,

The UMUI doesn't know how to deal with "google authenticator" responses.

Any possibility someone else could run the suite for you?


comment:2 Changed 17 months ago by luke

I thought that that might be it. I'll see.


comment:3 Changed 17 months ago by luke

  • Resolution set to worksforme
  • Status changed from accepted to closed
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