#3031 closed help (answered)

atmos.exe time out error

Reported by: mvguarino Owned by: um_support
Component: UM Model Keywords: timeout
Cc: Platform: ARCHER
UM Version:

Description

Hello Helpdesk,

My suite u-bk453 crashed for the second time today with a timeout error (see below) while atmos.exe was trying to write out outputs.
Today it also took me ~50 min to copy a file from a directory to another on ARCHER. Is something wrong with ARCHER/RDF? (currently the Service Status webpage does not mention any issue).
If the two things are not linked, what could be causing the problem? (it is the first time I get this type of error).

Thank you,

Vittoria

????????????????????????????????????????????????????????????????????????????????
???!!!???!!!???!!!???!!!???!!!       ERROR        ???!!!???!!!???!!!???!!!???!!!
?  Error code: 99
?  Error from routine: IOS_QUERYBUFFER
?  Error message: Time out waiting for protocol buffer    39 addressing pe    11
?  Error from processor: 0
?  Error number: 12
????????????????????????????????????????????????????????????????????????????????

Change History (3)

comment:1 Changed 12 months ago by ros

Hi Vittoria,

Yes ARCHER is currently very slow at the moment - they are looking into the problem.

Regards,
Ros.

comment:2 Changed 12 months ago by mvguarino

I see, thanks.
I'll wait.

Vittoria

comment:3 Changed 11 months ago by grenville

  • Resolution set to answered
  • Status changed from new to closed

I'm assuming this is resolved now.

Grenville

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