Opened 9 months ago

Closed 9 months ago

#3197 closed help (fixed)

cannot log onto ARCHER account

Reported by: emxin Owned by: um_support
Component: ARCHER Keywords:
Cc: Platform: ARCHER
UM Version:

Description

Hi there,
I cannot log onto my ARCHER account with error message:
End of banner message from server
Keyboard-interactive authentication prompts from server:
it seesm my password not working anymore.

also I had a problem with opening umui on PUMA (I can log onto PUMA without any problem).

Regards,
Xin

Change History (4)

comment:1 Changed 9 months ago by ros

Hi Xin,

If you have forgotten your ARCHER password you will need to request a new one from ARCHER.

You can request a new password through ARCHER safe website: https://www.archer.ac.uk/safe/

I believe Grenville has asked for further information regarding your PUMA UMUI issue (#3195).

Regards,
Ros.

comment:2 Changed 9 months ago by ros

  • Component changed from UM Model to ARCHER
  • UM Version <select version> deleted

comment:3 Changed 9 months ago by emxin

Hi Ros,
thank you for the help. I have changed the PW for my account and can logon to my account.
I have uploaded further information regarding the ticket #3195.
Regards,
Xin

comment:4 Changed 9 months ago by grenville

  • Resolution set to fixed
  • Status changed from new to closed
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