Opened 9 months ago

Closed 9 months ago

#3291 closed help (fixed)

Can't log on to puma

Reported by: racode Owned by: um_support
Component: PUMA Keywords:
Cc: Platform:
UM Version:


Hello, It is been a long time since I tried to log on to puma. I just tried with the new password sent by email 14/05/20. I get 'Permission denied' message. Please could you advise? Thanks.

Change History (1)

comment:1 Changed 9 months ago by andy

  • Resolution set to fixed
  • Status changed from new to closed

Hi Rachael,

Your account have been archived after the email was sent as you hadn't logged in for more than two years. I've reinstated your account and you should now be able to login with the new password.


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