Opened 9 months ago

Closed 9 months ago

#3298 closed help (fixed)

New 2FA setup model error

Reported by: ha392 Owned by: um_support
Component: PUMA Keywords: ARCHER, Error
Cc: Platform: PUMA
UM Version: <select version>

Description

Hello,

I have setup the 2FA for Puma and logged into ARCHER in the way mentioned in Grenville's email for using rose/cylc. All of this seemed successful.

I tried to run a UM suite u-bq497 and I am getting the same message come up in an error for the local fcm_make_pp process.

fcm make -f /home/ha392/cylc-run/u-bq497/work/20000401T0000Z/fcm_make_pp/fcm-make.cfg -C /home/ha392/cylc-run/u-bq497/share/fcm_make_pp -j 4 mirror.target=login.archer.ac.uk:cylc-run/u-bq497/share/fcm_make_pp mirror.prop{config-file.name}=2 # return-code=255

I was wondering if it had something to do with the suite.rc file as mentioned towards the bottom of Grenville's email, but I have not been able to find where to change in this file or the related Archer file.

Cheers,
Holly

Change History (12)

comment:1 Changed 9 months ago by grenville

Hi Holly

Please try changing config_base to fcm:moci.x_tr, reload the suite & retrigger fcm_make_pp

(no need to worry about the suite.rc file - your suite sees ARCHER ok)

Grenville

comment:2 Changed 9 months ago by ha392

Hi Grenville,

Thank you for your reply. Unfortunately this doesn't seem to make any difference.

Holly

comment:3 Changed 9 months ago by ha392

Is it possible it could have something to do with all of these -

sh: warning: setlocale: LC_ALL: cannot change locale (C.UTF-8)

I seem to get them in the error message and in the terminal for both puma and Arche?

Holly

comment:4 Changed 9 months ago by grenville

Holly

Only ever a long shot - I'll take a copy of your suite.

grenville

comment:5 Changed 9 months ago by grenville

Holly

Your suite works for me. I don't know why setlocal is called, it's only giving a warning - what do you get on PUMA if you type 'locale' ?

Grenville

comment:6 Changed 9 months ago by grenville

Can you run other suites with postproc?

comment:7 Changed 9 months ago by ha392

Hi Grenville,

I get -

locale: Cannot set LC_CTYPE to default locale: No such file or directory
locale: Cannot set LC_MESSAGES to default locale: No such file or directory
locale: Cannot set LC_ALL to default locale: No such file or directory
LANG=C.UTF-8
LC_CTYPE="C.UTF-8"
LC_NUMERIC="C.UTF-8"
LC_TIME="C.UTF-8"
LC_COLLATE="C.UTF-8"
LC_MONETARY="C.UTF-8"
LC_MESSAGES="C.UTF-8"
LC_PAPER="C.UTF-8"
LC_NAME="C.UTF-8"
LC_ADDRESS="C.UTF-8"
LC_TELEPHONE="C.UTF-8"
LC_MEASUREMENT="C.UTF-8"
LC_IDENTIFICATION="C.UTF-8"
LC_ALL=C.UTF-8

I get similar messages to this when I login to both Puma and Archer now.

I just tried another suite and seem to be getting the same problems.

Holly

comment:8 Changed 9 months ago by grenville

Holly

Hmm - I get something different. On PUMA, pleae run env & send the result.

grenville@puma:~/roses/u-bq497> locale
LANG=en_US.UTF-8
LC_CTYPE="en_US.UTF-8"
LC_NUMERIC="en_US.UTF-8"
LC_TIME="en_US.UTF-8"
LC_COLLATE="en_US.UTF-8"
LC_MONETARY="en_US.UTF-8"
LC_MESSAGES="en_US.UTF-8"
LC_PAPER="en_US.UTF-8"
LC_NAME="en_US.UTF-8"
LC_ADDRESS="en_US.UTF-8"
LC_TELEPHONE="en_US.UTF-8"
LC_MEASUREMENT="en_US.UTF-8"
LC_IDENTIFICATION="en_US.UTF-8"
LC_ALL=

comment:9 Changed 9 months ago by grenville

Hi Holly

Please run locale on your local machine - the one you login to PUMA from.

Grenville

comment:10 Changed 9 months ago by ha392

Hi Grenville,

I get-

ha392@puma:/home/ha392> env
_=*29609*/usr/bin/env
COLORTERM=1
CPU=x86_64
CSHEDIT=emacs
CVS_RSH=ssh
DISPLAY=localhost:33.0
FROM_HEADER=
GPG_AGENT_INFO=/tmp/gpg-ukTaJL/S.gpg-agent:29638:1
G_BROKEN_FILENAMES=1
HISTSIZE=1000
HOME=/home/ha392
HOST=puma
HOSTNAME=puma.
HOSTTYPE=x86_64
INFODIR=/usr/local/info:/usr/share/info:/usr/info
INFOPATH=/usr/local/info:/usr/share/info:/usr/info
INPUTRC=/etc/inputrc
JAVA_BINDIR=/usr/lib64/jvm/jre/bin
JAVA_HOME=/usr/lib64/jvm/jre
JAVA_ROOT=/usr/lib64/jvm/jre
JRE_HOME=/usr/lib64/jvm/jre
LANG=C.UTF-8
LC_ALL=C.UTF-8
LC_CTYPE=C.UTF-8
LD_LIBRARY_PATH=/usr/lib64/mpi/gcc/openmpi/lib64
LESS=-M -I
LESSCLOSE=lessclose.sh %s %s
LESSKEY=/etc/lesskey.bin
LESSOPEN=lessopen.sh %s
LESS_ADVANCED_PREPROCESSOR=no
LOGNAME=ha392
LS_COLORS=no=00:fi=00:di=01;34:ln=00;36:pi=40;33:so=01;35:do=01;35:bd=40;33;01:cd=40;33;01:or=41;33;01:ex=00;32:*.cmd=00;32:*.exe=01;32:*.com=01;32:*.bat=01;32:*.btm=01;32:*.dll=01;32:*.tar=00;31:*.tbz=00;31:*.tgz=00;31:*.rpm=00;31:*.deb=00;31:*.arj=00;31:*.taz=00;31:*.lzh=00;31:*.lzma=00;31:*.zip=00;31:*.zoo=00;31:*.z=00;31:*.Z=00;31:*.gz=00;31:*.bz2=00;31:*.tb2=00;31:*.tz2=00;31:*.tbz2=00;31:*.xz=00;31:*.avi=01;35:*.bmp=01;35:*.fli=01;35:*.gif=01;35:*.jpg=01;35:*.jpeg=01;35:*.mng=01;35:*.mov=01;35:*.mpg=01;35:*.pcx=01;35:*.pbm=01;35:*.pgm=01;35:*.png=01;35:*.ppm=01;35:*.tga=01;35:*.tif=01;35:*.xbm=01;35:*.xpm=01;35:*.dl=01;35:*.gl=01;35:*.wmv=01;35:*.aiff=00;32:*.au=00;32:*.mid=00;32:*.mp3=00;32:*.ogg=00;32:*.voc=00;32:*.wav=00;32:
LS_OPTIONS=-N --color=tty -T 0
MACHTYPE=x86_64-suse-linux
MAIL=/var/mail/ha392
MANPATH=/usr/lib64/mpi/gcc/openmpi/share/man:/usr/local/man:/usr/local/share/man:/usr/share/man
MINICOM=-c on
MORE=-sl
NNTPSERVER=news
OSTYPE=linux
PAGER=less
PATH=/usr/lib64/mpi/gcc/openmpi/bin:/usr/local/bin:/usr/bin:/bin:/usr/bin/X11:/usr/X11R6/bin:/usr/games:/usr/lib64/jvm/jre/bin:/usr/lib/mit/bin:/usr/lib/mit/sbin:/home/fcm/bin
PROFILEREAD=true
PWD=/home/ha392
PYTHONSTARTUP=/etc/pythonstart
QT_SYSTEM_DIR=/usr/share/desktop-data
SCRATCH=/export/puma/data-01/training/ha392
SHELL=/bin/ksh
SHLVL=1
SSH_AGENT_PID=6909
SSH_AUTH_SOCK=/tmp/ssh-7O0erqMwbcKl/agent.6908
SSH_CLIENT=2.222.184.234 52762 22
SSH_CONNECTION=2.222.184.234 52762 134.225.0.17 22
SSH_SENDS_LOCALE=yes
SSH_TTY=/dev/pts/33
TERM=xterm-256color
UMDIR=/home/um
USER=ha392
WINDOWMANAGER=/usr/bin/gnome
XDG_CONFIG_DIRS=/etc/xdg
XDG_DATA_DIRS=/usr/local/share:/usr/share:/etc/opt/kde3/share:/opt/kde3/share
XKEYSYMDB=/usr/share/X11/XKeysymDB
XNLSPATH=/usr/share/X11/nls
_AST_FEATURES=UNIVERSE - att
A__z=! PROFILEREAD="*SHLVL

Holly

comment:11 Changed 9 months ago by ha392

Sorry, in Suite I get-

ha392@puma:/home/ha392/roses/u-bq497> env
_=*29609*/usr/bin/env
COLORTERM=1
CPU=x86_64
CSHEDIT=emacs
CVS_RSH=ssh
DISPLAY=localhost:33.0
FROM_HEADER=
GPG_AGENT_INFO=/tmp/gpg-ukTaJL/S.gpg-agent:29638:1
G_BROKEN_FILENAMES=1
HISTSIZE=1000
HOME=/home/ha392
HOST=puma
HOSTNAME=puma.
HOSTTYPE=x86_64
INFODIR=/usr/local/info:/usr/share/info:/usr/info
INFOPATH=/usr/local/info:/usr/share/info:/usr/info
INPUTRC=/etc/inputrc
JAVA_BINDIR=/usr/lib64/jvm/jre/bin
JAVA_HOME=/usr/lib64/jvm/jre
JAVA_ROOT=/usr/lib64/jvm/jre
JRE_HOME=/usr/lib64/jvm/jre
LANG=C.UTF-8
LC_ALL=C.UTF-8
LC_CTYPE=C.UTF-8
LD_LIBRARY_PATH=/usr/lib64/mpi/gcc/openmpi/lib64
LESS=-M -I
LESSCLOSE=lessclose.sh %s %s
LESSKEY=/etc/lesskey.bin
LESSOPEN=lessopen.sh %s
LESS_ADVANCED_PREPROCESSOR=no
LOGNAME=ha392
LS_COLORS=no=00:fi=00:di=01;34:ln=00;36:pi=40;33:so=01;35:do=01;35:bd=40;33;01:cd=40;33;01:or=41;33;01:ex=00;32:*.cmd=00;32:*.exe=01;32:*.com=01;32:*.bat=01;32:*.btm=01;32:*.dll=01;32:*.tar=00;31:*.tbz=00;31:*.tgz=00;31:*.rpm=00;31:*.deb=00;31:*.arj=00;31:*.taz=00;31:*.lzh=00;31:*.lzma=00;31:*.zip=00;31:*.zoo=00;31:*.z=00;31:*.Z=00;31:*.gz=00;31:*.bz2=00;31:*.tb2=00;31:*.tz2=00;31:*.tbz2=00;31:*.xz=00;31:*.avi=01;35:*.bmp=01;35:*.fli=01;35:*.gif=01;35:*.jpg=01;35:*.jpeg=01;35:*.mng=01;35:*.mov=01;35:*.mpg=01;35:*.pcx=01;35:*.pbm=01;35:*.pgm=01;35:*.png=01;35:*.ppm=01;35:*.tga=01;35:*.tif=01;35:*.xbm=01;35:*.xpm=01;35:*.dl=01;35:*.gl=01;35:*.wmv=01;35:*.aiff=00;32:*.au=00;32:*.mid=00;32:*.mp3=00;32:*.ogg=00;32:*.voc=00;32:*.wav=00;32:
LS_OPTIONS=-N --color=tty -T 0
MACHTYPE=x86_64-suse-linux
MAIL=/var/mail/ha392
MANPATH=/usr/lib64/mpi/gcc/openmpi/share/man:/usr/local/man:/usr/local/share/man:/usr/share/man
MINICOM=-c on
MORE=-sl
NNTPSERVER=news
OSTYPE=linux
PAGER=less
PATH=/usr/lib64/mpi/gcc/openmpi/bin:/usr/local/bin:/usr/bin:/bin:/usr/bin/X11:/usr/X11R6/bin:/usr/games:/usr/lib64/jvm/jre/bin:/usr/lib/mit/bin:/usr/lib/mit/sbin:/home/fcm/bin
PROFILEREAD=true
PWD=/home/ha392/roses/u-bq497
PYTHONSTARTUP=/etc/pythonstart
QT_SYSTEM_DIR=/usr/share/desktop-data
SCRATCH=/export/puma/data-01/training/ha392
SHELL=/bin/ksh
SHLVL=1
SSH_AGENT_PID=6909
SSH_AUTH_SOCK=/tmp/ssh-7O0erqMwbcKl/agent.6908
SSH_CLIENT=2.222.184.234 52762 22
SSH_CONNECTION=2.222.184.234 52762 134.225.0.17 22
SSH_SENDS_LOCALE=yes
SSH_TTY=/dev/pts/33
TERM=xterm-256color
UMDIR=/home/um
USER=ha392
WINDOWMANAGER=/usr/bin/gnome
XDG_CONFIG_DIRS=/etc/xdg
XDG_DATA_DIRS=/usr/local/share:/usr/share:/etc/opt/kde3/share:/opt/kde3/share
XKEYSYMDB=/usr/share/X11/XKeysymDB
XNLSPATH=/usr/share/X11/nls
_AST_FEATURES=UNIVERSE - att
A__z=! PROFILEREAD="*SHLVL

Holly

comment:12 Changed 9 months ago by grenville

  • Resolution set to fixed
  • Status changed from new to closed

Outcome of discussion in CMS

it's the LANG var which gets exported to the remote host, which then sets the locale. Both archer and puma don't support C.UTF-8, pumatest always sets the locale to en_US.UTF-8 whatever value you set LANG too

setting export LANG="en_GB.UTF-8" on the local machine works

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