Opened 11 years ago

Closed 10 years ago

#454 closed help (fixed)

cannot use the CAP service

Reported by: mrezny Owned by: grenville
Component: UM Model Keywords:
Cc: Platform:
UM Version: <select version>


I cannot use the CAP service.
After I fill in the general form and pres another tab,
I get a pop up window telling me that I need to have a UK academic email address.

Is it possible for me to use this service?

my email address is michael.rezny@…


Change History (5)

comment:1 Changed 11 years ago by grenville

  • Owner changed from um_support to grenville
  • Status changed from new to accepted


Please try the CAP again - I added your email as being valid.


comment:2 Changed 11 years ago by mrezny

Hi Grenville,
I tried entering

But the CAP service still rejects me.

It is common to use renzy or rezney for my surname instead of rezny.
Is the email checker case sensitive?
I also tried Michael.Rezny@… without success


comment:3 Changed 11 years ago by grenville


I just ran the CAP with michael.rezny@… as the email address and the job was submitted ok - you should get an email when it's done. It's currently only a bit of javascript that validates the email address, so could it be that you need to clear the browser cache to get the latest version?

The email checker is very primitive; for you it's looking for michael.rezny@… in lower case. We can open this up when more users come on board, in which case just a check on institution might be the better way to go.

Which browser are you using?



comment:4 Changed 11 years ago by mrezny

Hi Grenville,
You are correct.
I restarted my browser and the CAP service accepts my email address.

many thanks

comment:5 Changed 10 years ago by grenville

  • Resolution set to fixed
  • Status changed from accepted to closed
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