Opened 10 years ago

Closed 10 years ago

#471 closed help (fixed)

Can't submit job to Monsoon

Reported by: earkme Owned by: ros
Component: PUMA Keywords:
Cc: Platform:
UM Version: 7.3

Description (last modified by ros)

I still can't submit a UM job from PUMA to Monsoon after last week's upgrade of PUMA. I have repeatedly deleted the lines relating to PUMA in my known_host file on both PUMA and Monsoon. I can ssh from PUMA to PUMA. When i submit a UM job I get the following message:

ERROR: can't read "pwstatus(puma.nerc.ac.uk,kmemme)": no such element in array while attempting to access account kmemme on host ibm00. Note that repeated failures may result in expiry of password due to security procedures on some machines. Check user id, hostname and password for your account on the host machine.

I clicked ‘OK’ and resubmitted job

I am then asked for my monsoon.lander password 4 times, after which i get this message:

ERROR: lander.monsoon-metoffice.co.uk: Permission denied while attempting to access account kmemme on host ibm00. Note that repeated failures may result in expiry of password due to security procedures on some machines. Check user id, hostname and password for your account on the host machine.

I must be doing something wrong!

Change History (3)

comment:1 Changed 10 years ago by ros

  • Description modified (diff)
  • Owner changed from um_support to ros
  • Status changed from new to accepted

Hi Kathryn,

At the moment the UMUI has a slight issue in that for some reason, which I've not yet tracked down, the second pop-up window should say "Enter your password for user earkme on host PUMA"

So….

In the first pop-up window that says "Enter PASSCODE for user earkme on host lander.monsoon-metoffice.co.uk" enter your MONSooN passcode.

When the next pop-up window appears that says "Enter password for user earkme on host lander.monsoon-metoffice.co.uk" enter you PUMA password.

However, if ssh is set up correctly, you will only be required to enter your MONSooN passcode and will never be asked for your PUMA password.
As you can ssh from PUMA to PUMA without the need to enter a password or passphrase, I would hazaard a guess that you are probably missing a $HOME/.ssh/config file on the MONSooN lander or on PUMA. Please can you check that you have these files and that their contents is as detailed on the page "Setting up ssh-forwarding on MONSooN": ​http://ncas-cms.nerc.ac.uk/index.php/monsoon/1471-ssh-setup#ssh-forwarding

If you still have problems, please let us know.

Regards,
Ros.

comment:2 Changed 10 years ago by earkme

Thanks Ros, that has worked now.

Kathryn

comment:3 Changed 10 years ago by ros

  • Resolution set to fixed
  • Status changed from accepted to closed
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