Opened 9 years ago

Closed 9 years ago

#526 closed error (fixed)

Unable to attach files to UM Trac ticket

Reported by: kipling Owned by: ros
Component: FCM Keywords: UM Trac
Cc: Platform:
UM Version:

Description

I'm trying to attach a file (specifically a STASHmaster file) to my UM Trac ticket (http://puma.nerc.ac.uk/trac/UM/ticket/201), but I get the following error:

Oops…
Trac detected an internal error:

OSError: (13, 'Permission denied')

There was an internal error in Trac. It is recommended that you inform your local Trac administrator and give him all the information he needs to reproduce the issue.

To that end, you could [Create] a ticket.

The action that triggered the error was:

POST: /attachment/ticket/201/

(This seems rather similar to #341 which I encountered last year trying to attach a file on this Helpdesk.)

In addition, clicking "Create" gives the further error:

Request-URI Too Large

The requested URL's length exceeds the capacity limit for this server.

Change History (3)

comment:1 Changed 9 years ago by kipling

Actually I was adding it to the wrong ticket anyway. It should have been http://puma.nerc.ac.uk/trac/UM/ticket/200 — but I get the same error trying to attach to that one.

comment:2 Changed 9 years ago by ros

  • Keywords UM Trac added
  • Status changed from new to accepted

Hi Zak,

Yes, this is the same problem as #341. I have modified the appropriate permissions and you should now be able to add an attachment on the UM Trac. You're the first person to try this!

Cheers,
Ros.

comment:3 Changed 9 years ago by ros

  • Resolution set to fixed
  • Status changed from accepted to closed
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