Opened 10 years ago

Closed 10 years ago

#587 closed help (fixed)

problem logging into PUMA ssh_exchange_ identification

Reported by: sjh395 Owned by: ros
Component: PUMA Keywords: SSH
Cc: Platform:
UM Version:


I have developed problems logging into PUMA using putty, I get the following error: ssh_exchange_identification: Connection closed by remote host

Change History (4)

comment:1 Changed 10 years ago by ros

  • Component changed from UM Model to PUMA
  • Keywords SSH added
  • Owner changed from um_support to ros
  • Status changed from new to assigned
  • UM Version <select version> deleted

Hi Stephen,

Your machine had been blocked. I've sorted this out now, so please try logging in again.


comment:2 Changed 10 years ago by sjh395

I can log in from an intermediate machine now (the one that I turned to when my own machine was blocked), but still get the error message if I try to log in from my own machine.

comment:3 Changed 10 years ago by ros

Please let me know the IP address of the machine that's still blocked and I'll get it unblocked.


comment:4 Changed 10 years ago by ros

  • Resolution set to fixed
  • Status changed from assigned to closed

This ticket is now being closed as it has been dormant for several months and the problem now assumed to be fixed.

If you have any further questions or problems, please open a new ticket.

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