Opened 9 years ago
Closed 9 years ago
#785 closed help (fixed)
Can't login to UM Trac
Reported by: | ojs26 | Owned by: | ros |
---|---|---|---|
Component: | Trac | Keywords: | |
Cc: | Platform: | ||
UM Version: |
Description (last modified by ros)
Hello,
I am unable to login to UM Trac, and this is a problem other people in
my office are experiencing.
When I point my browser to http://puma.nerc.ac.uk/trac/UM/login or other
web pages therein, I get the following message:
Traceback (most recent call last): File "/usr/local/lib64/python2.6/site-packages/Trac-0.11.5-py2.6.egg/trac/web/api.py", line 377, in send_error 'text/html') File "/usr/local/lib64/python2.6/site-packages/Trac-0.11.5-py2.6.egg/trac/web/chrome.py", line 730, in render_template template = self.load_template(filename, method=method) File "/usr/local/lib64/python2.6/site-packages/Trac-0.11.5-py2.6.egg/trac/web/chrome.py", line 696, in load_template self.templates = TemplateLoader(self.get_all_templates_dirs(), File "/usr/local/lib64/python2.6/site-packages/Trac-0.11.5-py2.6.egg/trac/web/chrome.py", line 434, in get_all_templates_dirs dirs += provider.get_templates_dirs() File "/usr/local/lib64/python2.6/site-packages/TracAccountManager-0.2.1dev_r7731-py2.6.egg/acct_mgr/web_ui.py", line 296, in get_templates_dirs return [resource_filename(__name__, 'templates')] File "/usr/lib64/python2.6/site-packages/pkg_resources.py", line 841, in resource_filename self, resource_name File "/usr/lib64/python2.6/site-packages/pkg_resources.py", line 1311, in get_resource_filename return self._extract_resource(manager, zip_path) File "/usr/lib64/python2.6/site-packages/pkg_resources.py", line 1318, in _extract_resource manager, os.path.join(zip_path, name) File "/usr/lib64/python2.6/site-packages/pkg_resources.py", line 1365, in _extract_resource manager.extraction_error() # report a user-friendly error File "/usr/lib64/python2.6/site-packages/pkg_resources.py", line 887, in extraction_error raise err ExtractionError: Can't extract file(s) to egg cache The following error occurred while trying to extract file(s) to the Python egg cache: [Errno 13] Permission denied: '/home/um/.python-eggs/TracAccountManager-0.2.1dev_r7731-py2.6.egg-tmp/acct_mgr/templates/tmpZx6HPh.$extract' The Python egg cache directory is currently set to: /home/um/.python-eggs Perhaps your account does not have write access to this directory? You can change the cache directory by setting the PYTHON_EGG_CACHE environment variable to point to an accessible directory.
Any ideas what's causing this or how I can resolve the issue?
Many thanks,
Oliver
Change History (2)
comment:1 Changed 9 years ago by ros
- Description modified (diff)
- UM Version <select version> deleted
comment:2 Changed 9 years ago by ros
- Resolution set to fixed
- Status changed from new to closed
Hi Oliver,
This problem has now been fixed.
Regards,
Ros.
Helpdesk Note: Removed and recreated the /home/um/.python-eggs directory.
Note: See
TracTickets for help on using
tickets.
Hi Oliver,
Thanks, we're aware of the problem (which is affecting all the Trac sites on PUMA) and it is being looked into. Will let you know when it's been fixed. Until then you should be able to use the "fcm" command line to get any information that you need, like revision numbers of branches, etc. See "fcm help".
Regards,
Ros.