Changes between Version 2 and Version 3 of AdministratorGuideToTickets


Ignore:
Timestamp:
23/07/07 11:53:10 (12 years ago)
Author:
ros
Comment:

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  • AdministratorGuideToTickets

    v2 v3  
    55 * View the relevant ticket by going to "view tickets", selecting the required report which will list the active tickets and clicking on the ticket summary. [[BR]] ['''Hint:''' To sort the list of tickets click on a column heading.] 
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    7  * It is imperative that the "Reported By" field has been filled in with the reporter's email address otherwise they will not be informed of any progress.  Make sure that this field doesn't still contain ''umdoc''. You can change this field by editing the "Reporter" field in the '''Add/Change''' section of the page. 
     7 * It is imperative that the "Reported By" field has been filled in with the reporter's email address or name of authenticated user otherwise they will not be informed of any progress.  Make sure that this field doesn't still contain ''umdoc''. You can change this field by editing the "Reporter" field in the '''Add/Change''' section of the page. 
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    99 * Responses are made, by adding comments to the ticket.  In the '''Add/Change''' section enter your response in the "comment" field. WikiFormatting should be used here.