Changes between Version 3 and Version 4 of AdministratorGuideToTickets


Ignore:
Timestamp:
23/07/07 11:53:54 (13 years ago)
Author:
ros
Comment:

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  • AdministratorGuideToTickets

    v3 v4  
    1717 * Once a query has been resolved please remember to close the ticket by selecting "Resolve" in the '''Action''' list at the bottom of a ticket. 
    1818 
    19  * If the ticket needs to be assigned to another member of the team.  You can reassign it by viewing the ticket and checking the "Reassign" radio button and entering the name of the new owner (one of ros, lois, jeff, andy, cwang or bouton). 
     19 * If the ticket needs to be assigned to another member of the team.  You can reassign it by viewing the ticket and checking the "Reassign" radio button and entering the name of the new owner (one of ros, lois, jeff, andy, simon or bouton). 
    2020 
    2121 *