Changes between Version 5 and Version 6 of AdministratorGuideToTickets


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Timestamp:
17/04/15 13:33:09 (3 years ago)
Author:
annette
Comment:

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  • AdministratorGuideToTickets

    v5 v6  
    1  * When a user submits a request to the UM Helpdesk it is initially owned by the generic um_support user. This is linked to a mailing list that emails all members of the core CMS support team.  
     1 * When a user submits a request to the UM Helpdesk it is initially owned by the um_support user. This is linked to a mailing list that emails all members of the core CMS support team.  
    22 
    33 * The email that is sent contains a link to the ticket on the Helpdesk.