Changes between Version 5 and Version 6 of AdministratorGuideToTickets
- Timestamp:
- 17/04/15 13:33:09 (6 years ago)
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AdministratorGuideToTickets
v5 v6 1 * When a user submits a request to the UM Helpdesk it is initially owned by the genericum_support user. This is linked to a mailing list that emails all members of the core CMS support team.1 * When a user submits a request to the UM Helpdesk it is initially owned by the um_support user. This is linked to a mailing list that emails all members of the core CMS support team. 2 2 3 3 * The email that is sent contains a link to the ticket on the Helpdesk.