wiki:CmsHelpdesk

Version 11 (modified by ros, 4 years ago) (diff)

Welcome to the NCAS Modelling Helpdesk.

News Flash: Network problems between Reading and ARCHER

We are currently experiencing a very slow network between Reading and ARCHER. This is affecting connections between PUMA and ARCHER, including submissions of UM jobs which may be very slow or fail.

Andy, ARCHER & Reading University IT are looking into this and we will send an email to the PUMA mailing list when we have an update or the situation is resolved.

last updated: 01 October 2015

In order to raise a new query you need to be an authorised NCAS user or a UK academic user.

Login with your Helpdesk username/password (which you will have received when you registered for PUMA) and then select "New Ticket" from the menu bar above.

If you don't have an account then please contact ncas-umsupport (at) lists.reading.ac.uk

User guide for the UM helpdesk

Administrator's guide to editing tickets