wiki:CmsHelpdesk

Version 13 (modified by ros, 4 years ago) (diff)

Welcome to the NCAS Modelling Helpdesk.

News Flash: [updated] Network problems between Reading and ARCHER

We are currently experiencing a very slow network between Reading and ARCHER. This is affecting connections between PUMA and ARCHER, including submissions of UM jobs which may be very slow or fail.

Archer and Reading IT are investigating this issue.

It might be that this problem is a more general one between us in the south and Archer in the north as a similar intermittent slow network connection to Archer has been reported from Exeter, Oxford and London. It’s a bit early to say if this is the case and more information and tests need to be done.

An email will be sent to the PUMA mailing list when we have an update or the situation is resolved.

last updated: 02 October 2015 15:12

In order to raise a new query you need to be an authorised NCAS user or a UK academic user.

Login with your Helpdesk username/password (which you will have received when you registered for PUMA) and then select "New Ticket" from the menu bar above.

If you don't have an account then please contact ncas-umsupport (at) lists.reading.ac.uk

User guide for the UM helpdesk

Administrator's guide to editing tickets