Changes between Version 4 and Version 5 of Support


Ignore:
Timestamp:
20/11/15 18:15:43 (2 years ago)
Author:
grenville
Comment:

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  • Support

    v4 v5  
    11=  Software Engineering Support = 
    22   
    3 Raise a ticket on the CMS [http://cms.ncas.ac.uk/wiki/CmsHelpdesk helpdesk ] or contact us [g.m.s.lister@reading.ac.uk directly ] (g.m.s.lister@reading.ac.uk) for advice on how to access the following 
     3 
    44 
    55 == Training == #training 
     6 
     7CMS deliver a bespoke 3-day practical [wiki:UmTraining UM Training ] course biannually and can provide ''ad hoc'' training throughout the year. 
     8 
     9Th annual UKCA course is ... 
    610  
    7 The CMS team will address queries on a wide range of computational issues, with particular expertise in high-performance computing and the Met Office Unified model. 
    811 
    912== Bug fixing, issue management etc == #bugfix 
    1013 
    11 CMS deliver a bespoke 3-day practical [wiki:UmTraining UM Training ] course biannually and can provide ''ad hoc'' training throughout the year.  
     14Raise tickets on the CMS helpdesk to get expert assistance with bugs in model codes and supporting infrastructure, including  
     15* compilation 
     16* scripting 
     17* job submission 
     18* post-processing 
     19* data transfer 
     20* software management and version control 
    1221 
    1322== Strategic projects == #projects